Return & Exchange Policy
Trust Your Gear. Trust your Source.
We want you to be confident with your purchase from us. Beyond and Bill & Paul’s accept returns and exchanges at either retail store, regardless of purchase location, as well as through the mail (see Vendor Warranty Claims for repairs). All returns and exchanges must have a valid receipt less than 30 days from purchase from either Beyond or Bill & Paul’s. When you mail an item to us please include a note with your name, return address and phone number. Tell us what you are sending, why you are sending it and what you would like to have happen. Please be sure to ship the package with a carrier that can provide tracking and insurance and send it to:
Bill & Paul’s Sporthaus
Returns Department
1200 East Paris Ave SE
Grand Rapids, MI 49546
Remember that all sale items are sold as Final Sale and are not returnable for refund or credit.
Questions? Call us at 1-215-1920 or email customerservice@beyondofada.com
Shipping Policy
International Orders
Beyond cannot process orders using shipping or billing addresses outside the US. We also do not offer shipping for phone or e-mail inquiries to addresses outside the US.
Shipping Costs
- IN-STORE PICK-UP No charge. These orders require 1 hour to receive and process before pick-up.
- Standard $10.95 (for orders under $100)
-
Second Day $22.95* Next Day $34.95*
* Carriers do not offer expedited shipping options to addresses located within 6 hours drive time of Grand Rapids. If you've selected this option and the service is not available, we will correct the shipping and send your items via ground shipping. Items typically arrive within 2 days.